CANCELLATION POLICY

 A 50% deposit of the entire stay is required to confirm a booking.  Reservations are guaranteed in writing after payment has been received.  The balance is payable before/on the actual day of booking in.  The settlement of extras should be finalized before departure.     

For reservations made 0 – 7 days before the actual arrival date, 100% of the entire stay is payable:   

• For cancellations on arrival or during the stay, the full payment due will be levied.  No show will result in 100% of the stay levied.
• In the event of premature departure, the charge of the full extent of stay will be levied.
• Cancellation 0 – 13 days before the date of arrival, or no show will result in 100% of the deposit forfeited.
• Cancellation 14 – 21 days before the date of arrival will result in 50% of the deposit forfeited.
• Cancellation 22 days or more prior to arrival – deposit fully refundable.
• On receipt of a written instruction to cancel the reservation, including bank details, Leaves Luxury Lodge will refund the applicable amount within 7 days.  A 15% administration fee on any refunds will be charged.  Should refunds to a SWIFT account be required, an additional R185 charge will be levied.